Our goal is to be and remain successful by contributing to the success of our customers. This gives us direction and makes it clear what we stand for. We want our customers and employees to experience Stater as customer-focused, result-oriented, enterprising, innovative, cost-conscious and cooperative. Not them and us, but together. We are Stater.
Size of the mortgage portfolio
Revenue Stater NV
Year of establishment
Stater has 1,400 employees
Highest Fitch rating in Europe
Share of Infosys is 75%
ABN Amro share is 25%.
Mortgages in process
Risk management according to Stater is controlling risks and limiting uncertainties with a robust and balanced strategy. Risk management is an integral part of what we do.
Stater complies with laws and regulations, internal guidelines, codes of conduct and policies, and we manage risks in a controlled and demonstrable manner with our '3 lines of defence' model.Read more
At Stater, the security of systems, platforms and data is paramount. Stater was one of the first financial service providers in the Netherlands to receive the ISO/IEC 27001 certificate.Read more
We show our stakeholders that our organisation is solid, safe and risk-aware. And that we have our processes in order. To achieve this, we use reports, process descriptions and certifications. This is why Fitch has awarded Stater's mortgage services the highest rating in Europe: RPS1-.
With the ISAE 3402 reports, we give clients the assurance that their financial data is secure. We continuously check whether we are still working as agreed.
With the ISO 27001 certification, we demonstrate that we comply with all requirements for information security. And that business-critical information remains confidential, honest and available.
The GDPR (General Data Protection Regulation) requires Stater to take adequate measures to protect information. Our customers also want us to demonstrably manage and secure information properly. We take this very seriously.
A PBO contains the objective, the process steps, the risks and the control measures of a process. Are there changes in a process? Then we adjust the PBOs so that the controls are still appropriate.
Since 2010, Staters mortgage servicing has been rated by Fitch with the highest rating for 'primary servicing' in Europe. The head office is located in Amersfoort, the Netherlands, and employs over 1,400 staff. Stater also has branches in Brussels and Düsseldorf. Stater is 75% subsidiary of Infosys Consulting Pte. Ltd. and 25% of ABN AMRO Bank N.V.
As a financial institution, Stater works with money and data from lenders, intermediaries and customers. Good supervision of this is essential. Stater's main market regulators are:
The AFM is responsible for the supervision of conduct in the financial markets. The AFM focuses mainly on the services and products offered to customers. The customers of Stater who market consumer mortgages are also subject to supervision by the AFM. They, too, impose requirements on Stater.
The protection of personal data is a fundamental right for everyone. The Netherlands Authority for the Protection of Personal Data (Autoriteit Persoonsgegevens or AP) is the independent supervisory body in the Netherlands that monitors this fundamental right. And ensures that companies and organisations comply with privacy legislation.