This website (www.stater.nl) is operated by Stater N.V. (hereinafter, "Stater", "we" or "us"). Stater is an independent end-to-end service provider for the mortgage market in the Benelux. Stater supports more than 40 mortgage lenders internationally in the handling and securitisation of mortgage portfolios. With its mortgage services and platforms, Stater supports more than 40% of all mortgages in the Netherlands. Stater's full data are:
Stater N.V.
Stage 1
3826 PA in Amersfoort
This privacy statement explains which personal data Stater processes when you visit our website.
Whose personal data is processed?
Stater processes personal data of visitors to this website and persons who contact us via the contact form.
Stater only processes personal data of consumers on behalf of lenders ('processor'). Stater has written agreements with all lenders to whom we provide services about how to handle personal data. These lenders are responsible for the way your personal data is handled. If you want to know more about this, we recommend that you visit your lender's website.
Which personal data are processed and for what purpose?
We process the following data from visitors to the website and from visitors who fill in the contact form:
The purposes for which we process this data are:
By filling in the contact form, you give Stater permission to process this data. The processing of all other data is legitimate because it allows Stater to optimize its business operations and the consequences for you are very limited.
How long is personal data stored?
Your data will be stored for a maximum of 12 months.
What rights do you have?
Under the General Data Protection Regulation (GDPR), you have a number of rights to maintain control over your personal data. These are the following privacy rights:
Right of access, a copy (data portability) and additional information
As a visitor to the website, you can ask us to provide a copy of your data. You can also ask for additional information about how we handle your data.
Correction
If you think that your data is factually incorrect, you can ask us to correct this.
Restriction of processing
In addition, you can ask us to temporarily stop using your data. For example, because you have informed us that you think your data is incorrect or that we should not process it (anymore) and we are still in the process of finding out. In the meantime, you can ask us not to use your data.
Objection
Sometimes we also use your data for our legitimate interests. If we do this, you can object to this if you believe it is detrimental to you personally. We will then carefully consider whether we need to stop using your data due to your specific situation.
Withdrawing consent
In certain cases, we will only use your data with your consent. If that is the case, you can always revoke that consent. You don't have to give a reason for that. If you withdraw your consent, we will stop using (that part of) your data.
Erasure
Finally, you can ask us to erase your data. Usually we can do this for you, but sometimes this is not (completely) possible, for example because we still have to keep certain data by law or the data are necessary to substantiate a legal claim. If we can't delete your data, we'll always explain why.
Would you like to know more about your rights? Then take a look at the website of the Dutch Data Protection Authority here.
How can I exercise my rights?
You can submit your privacy request via the email address: privacyloket@stater.nl. You will always receive a first response from us within one month at the latest. You'll also get a response if we don't think we can accommodate your request.
Changes to the Privacy Statement
If there are any changes to the way we process your data, we will amend this Privacy Statement accordingly. The latest version of this Privacy Statement can always be found on the Stater website or can be requested via privacyloket@stater.nl.
This version of the Privacy Statement was created on September 16, 2024.
Do you have a complaint or do you want to report something?
Do you have a privacy complaint or would you like to report something to Stater's internal supervisor? Send an e-mail to the Data Protection Officer via privacyloket@stater.nl. You can also send a letter to:
Stater N.V.
Attn: the Data Protection Officer
P.O. Box 2686 Amersfoort
Can't we work it out together? Then submit your complaint to the autoriteitpersoonsgegevens.nl