The notary too is at the right place at Stater. Documents needed prior to signing the deed, can be advised through the portal for notaries. Every dossier can be swiftly accessed, is 24/7 available, and thanks to our leading-edge digital systems, is always up to date. What we do and how we do this, made us the market leader in mortgage services in the Netherlands. Since 2019, Stater is part of the global leader in IT-PBO companies, Infosys BPM. With Infosys as majority shareholder, we can go even further when it comes to innovation and digitalisation in the mortgage market. By meeting challenges and opportunities, we continuously aim at increased significance to money lenders and consumers. Stater N.V. Afdeling Centraal Klachtenmanagement Postbus 2686 3800 GE Amersfoort
As a mortgage services provider, we take care of all processes concerning back-office, mid-office and acceptance of mortgages. We provide services for the intermediary, mortgage lender, and consumer. Being an intermediary, you can login 24/7 in your designated portal to consult your dossiers. Our employees are quickly to respond when questions or obstacles occur, so progress is not affected.
A lot has changed over the last years. Especially the expectations of consumers. It is this very expectation we will fill in digitally. After all, the consumer translates ‘online’ into ‘now, immediately’. Stater is making significant progress when it comes to Digitalisation & Change. We develop apps and portals and are able to support every party in the mortgage chain. Extension of these digital systems is therefore our top priority. In our vision, mortgage requests, record oversight, and inducing modifications, should be possible digitally. The consumer should also be able to have immediate oversight of modifications made. This accounts for the construction deposit, early repayments, as well as other mutations in the mortgage dossier. We set up specific portals for the Intermediary, Mortgage Lender and Consumer, which can be logged-in to 24/7.
De afdeling Centraal Klachtenmanagement verstuurt op werkdagen binnen 24 uur een ontvangstbevestiging van uw klacht en geeft aan wanneer u een reactie krijgt. Uw klacht en het gegeven antwoord worden opnieuw onderzocht en beoordeeld. Deze beoordeling wordt altijd gedaan door een andere medewerker dan degene die uw klacht in eerste instantie heeft beoordeeld. U ontvangt opnieuw een reactie van ons of wij ons eerdere standpunt herzien.
We provide services and products concerning mortgage management. All services, from setting up a portal for mid-office activities till the entire execution of your mid-office and back-office. With just one goal in mind; an optimum service for all people who hold mortgages. And with that, for you too.